Who is Certegy? I've never heard of your company and what right do you have to control my check writing?
Certegy is a check risk management company that provides verification, guarantee and risk analytics to thousands of businesses that choose to accept checks as a form of payment for goods or services. Certegy pioneered the check risk management industry in the U.S., and has been providing services to businesses for more than 45 years.
Who uses Certegy and why?
Thousands of merchants (including big corporations and small companies) use Certegy to assist them in reducing the risks of accepting checks as a form of payment, as well as control losses. Although merchants are not required to accept checks as a form of payment for goods and services, many merchants do accept checks as a convenience to their customers. As a result of increased losses and rising occurrences of fraud, merchants use Certegy to assist them in risk management.
Is a listing of merchants that use Certegy available?
Clients who have given Certegy permission to share their location data are included on the Check Cashing Locations tab. Due to the large number of merchants that use Certegy's services, as well as merchants' requests for confidentiality, Certegy does not provide a listing of all merchants that utilize Certegy's services.
How does Certegy assist merchants in reducing the risks of accepting checks?
Certegy uses proprietary risk models for the decisioning process regarding the acceptance of checks. Certegy's risk models are based upon factors that closely model previous transactions that resulted in losses for our merchants. To know those factors would give anyone, including fraudulent and bad check writers, a way to bypass our system. For those reasons, even our employees are not privy to that information.
Is the decision provided by Certegy based on my credit score?
No, your credit score is not a factor in our risk models or any decision provided to merchants. Decisions are made based on information in Certegy's check writer database and a statistical analysis of your check compared to all checks that have gone through our system.
Do you contact my financial institution to verify the amount of money in my checking account?
Depending on the specifics of your check transaction, we may attempt to verify funds with your financial institution. Our ability to contact financial institutions, though, is dependent upon the time of the transaction (i.e., during normal banking hours) as well as the financial institution's policy on disclosing account information to third parties. For privacy purposes, many financial institutions will only verify funds with other financial institutions or with the account holder.
If a decision has been sent to a merchant to decline acceptance of my check, can that decision be overridden?
Unfortunately, we cannot override the decision to decline acceptance of your check.
If a decision has been sent to a merchant to decline acceptance of my check, will all future check transactions be declined?
We cannot predict the outcome of your future check transactions. Every check transaction is unique and is subject to an approval process. Only 1.5 - 2.5% of the millions of check transactions we process each year result in a decision to a merchant to decline acceptance of a check.
Is there anything that can be done to try and avoid having future check transactions declined?
Yes, in order to assist you in possibly avoiding a decline in the future, you can enroll in Certegy's VIP Program. To enroll in this free program, simply download and submit the VIP Enrollment Form, along with its required information, to Certegy at the fax number or mailing address indicated on the form. You can also contact us at 1-866-543-6315. When calling, please have your government issued identification, personal bank account number, and social security number readily available. Certegy uses this information to process the VIP enrollment and identify your future transactions in the system. The information you provide to Certegy may allow us to elevate your check acceptance level in our system. There is no cost associated with the VIP Program. To learn more about the VIP Program, please click here.
How can I see what information is in my file?
You can request a copy of your file disclosure by clicking here and following the instructions provided.