Help

Certegy Check Services, Inc. ("Certegy") provides check authorization and guarantee services to merchants and businesses nationwide. Certegy is a "nationwide specialty consumer reporting agency" governed by the Fair Credit Reporting Act (FCRA). You have the right under the FCRA to know the information contained in your file at Certegy. You also have the right to a free copy of your check transactions file from Certegy if you request it within 60 days of the date your check was declined. In addition, if you find that any information contained in the file from Certegy is inaccurate or incomplete, you have the right to dispute it with Certegy.


You may write:

Certegy Check Services, Inc.
P.O. Box 30296
Tampa, FL 33630-3296

Certegy VIP

Certegy VIP is not a guarantee of check acceptance, but can improve ability to present checks without incident.

In order to assist you in possibly avoiding this type of decline in the future, you can complete a free and confidential Certegy VIP Enrollment Form. By completing this Enrollment Form, we can assess any additional information not provided with your original check transaction and elevate your check acceptance level in our system, helping you to avoid most types of declines in the future.

Download Certegy VIP Enrollment Form

Reporting Check Fraud

If you wish to report a lost or stolen check, forged, counterfeit, or identity theft to Certegy, please mail or fax the appropriate document(s) as described below to our Correspondence Department:

Download Affidavit Form


• Checks were stolen or forged

Send a signed and notarized Affidavit of Forgery and a police report to Certegy. If the Drivers License * was used, also send a copy of the Drivers License * it can be cleared in our system.

• Checks Counterfeited (with consumer's name and account)

Send a signed and notarized Affidavit of Forgery and a police report to Certegy. If the Drivers License * was used, also send a copy of the Drivers License * it can be cleared in our system.

• Checks Counterfeited (used consumers name and address only)

Send a signed letter stating that your name and address was used on counterfeit checks, and you have no knowledge of the account.

• Checks Counterfeited (used consumers name and Drivers License *)

Send a signed and notarized Affidavit of Forgery and a police report to Certegy. If the Drivers License * was used, also send a copy of the Drivers License ** it can be cleared in our system.

• Company Checks

If the check is counterfeit, send a signed letter stating the check is counterfeit. If the check was forged, send a signed and notarized Affidavit of Forgery and a police report to Certegy.

Mail your Affidavit documents to:

Certegy Check Services, Inc.
P.O. Box 30296
Tampa, FL 33630-3296

Fax your Affidavit documents to:

Fax: 727-570-4936

* A State Issued ID Card is only acceptable if you do not have a Drivers License.

** If the account is a joint account, all parties must sign the affidavit. Affidavits are processed within thirty days of receipt. Once the affidavit is processed you will receive a confirmation letter.